TRACKING MY ORDER
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in Australia.
We offer free standard shipping when you spend A$135 and above for Australia and New Zealand only.
We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our Returns & Exchange Policy.
The delivery timeframe as listed below:
|Countries||Standard Shipping||Express Shipping|
|Australia||4 - 6 business days||2 - 3 business days|
|New Zealand||13 - 18 business days||5 - 7 business days|
Please note that express shipping rates vary based on weight of order & location for delivery. If you'd like to get an estimate for express shipping, please Contact Us or email us at firstname.lastname@example.org for us to assist you with it.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
CUSTOMS / DUTIES
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Bottoms Lab has no control over these charges as it varies from country to country.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of A$10.00. If you choose to opt for a refund instead, there will be a restocking fee of A$10.00.